application process

Applying for a Privileges membership is easy! Just follow the steps below.

1. Fill in our online application form.
2. A Privileges staff member will contact you to confirm how you would like to pay for your membership. You can pay by MasterCard or Visa card over the phone or by cheque or cash in person at the Homeconnect stores in City Walk, Civic or Westfield Woden if you are in the ACT.
3. Your payment is processed. A Privileges member will contact you if there is a problem with your payment. Otherwise you should assume your payment has been successful.
4. You will receive a printed Privileges Card and directory to your nominated address in three to five working days.
5. You will need to register your Privileges Card online or by contacting the Privileges office on (02) 6161 1999.
6. When your card is due to expire, you will be contacted by phone or email about renewing your membership.

application process as an ActewAGL/TransACT bundle customer

If you are eligible to receive a Privileges membership through your Bundle contract with ActewAGL and TransACT, ActewAGL and TransACT will complete the application process on your behalf.

Please note the following.

1. Your two year Privileges Card will be sent by post, and you will receive this within 30 days from the commencement of your Bundle discount.
2. You will need to register your Privileges Card online or by contacting the Privileges office on (02) 6161 1999.
3. Your Privileges Card will expire at the same time as your bundle contract. You may be able to rebundle and receive a new card. Alternatively, you can contact the Privileges office on (02) 6161 1999 to purchase a membership.