your rights and responsibilities as a member

All Privileges cardholders have the right to expect:

• that they will be treated with respect by all participating Privileges businesses
• to have any queries or complaints dealt with promptly and courteously by Privileges staff
• to be able to rely on the information on the Privileges website, as the most up-to-date advice about Privileges offers
• to have their privacy respected and protected by Privileges.

All Privileges cardholders have a responsibility to:

• treat venue owners and their staff with respect and not to abuse their hospitality
• notify Privileges staff if any entry in the directory, or on the website, is inaccurate
• advise Privileges staff promptly if they encounter any problems using their card
• notify Privileges staff of any changes to their details (such as email, telephone or address)
• ensure their Privileges Card is kept in a safe place and only used in accordance with the stated Terms and Conditions.